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The Palace Group Senior Living

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Common Questions and Answers

 

 What is Independent Living? Assisted Living? Memory Support? Skilled Nursing & Rehabilitation?
 What is included in the monthly fee?
 What kinds of activities do you have?
 Are The Palace Group Senior Living Communities rental properties or buy-in CCRC communities?
 How does a rental community differ from a CCRC? What are the advantages of a rental community?
 What happens if I need more care?
 How is The Palace different from other senior communities?
 What do you do you during a hurricane?
 Are there any tax benefits?
 When is the right time to move to a senior community?
 Is it possible to make changes in an apartment, like installing tile instead of carpet?
 What is the typical age of people who move to a senior living community?
 What are our options if a couple is living in the community and one spouse requires additional care?
 Do you allow pets?

 

What is Independent Living? Assisted Living? Memory Care? Skilled Nursing & Rehabilitation?

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Independent Living is pretty much what the name implies – it is for seniors who want to enjoy the benefits of an active, independent lifestyle. Independent Living attracts people who are looking to trade the responsibility of home ownership, maintenance and meal preparation for carefree living with a wide range of social activities, restaurant-style dining with amenities & services at one’s fingertips. Independent Living is all about lifestyle.

 

Assisted Living is for those individuals who require light to moderate assistance with daily living such as bathing, dressing, medication management, personal hygiene or ambulation and still want to live a vibrant, active lifestyle. In addition to the personalized assistance and care, residents in Assisted Living enjoy delicious meals three times a day, engaging social activities and well-appointed public spaces similar to those in Independent Living.

 

Memory Support is for those seniors with the middle to late stages of memory loss. It provides everyday activities residents can enjoy and succeed at in specially designed, safe, secured and stimulating surroundings.  The Memory Support has many of the same features as the Assisted Living, but on a smaller, more intimate scale. There are outdoor courtyards and ample circular walking paths for those who tend to wander.

 

Skilled Nursing is for those individuals who require 24 hour nursing supervision and Rehabilitation is for those who require short term intensive rehab after a qualifying hospital stay and/or surgery.   Rehabilitation patients generally reside in a Skilled Nursing & Rehab facility for 2 weeks to 3 months depending on the diagnosis.

 

What is included in the monthly fee?

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Meal plans vary by community, but all of our Assisted Living Communities include three meals per day and the Independent Living Communities include two meals per day. The monthly fees also include a comprehensive social & entertainment calendar of events & outings, scheduled transportation to local doctors & shopping, housekeeping and bed linen service (either daily or weekly), all utilities (except phone), maintenance, emergency call systems and health & wellness coordination.

 

What kinds of activities do you have?

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The Palace’s communities offer a wide range of lifestyle opportunities that residents enjoy because they fulfill the desire to remain intellectually, physically, socially and spiritually involved. Whether it is excursions to local attractions & events, tai chi and water aerobics classes, book reviews or card clubs, concerts, current events discussions, mixers, or dances, you will be able to pursue your interests and discover new ones at The Palace. Social & recreational opportunities vary by community, so please call the community in which you are interested and ask for the current activities calendar.

 

Are The Palace Group Senior Living Communities rental properties or buy-in CCRC communities?

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Most Palace Senior Living Communities in the United States are upscale rental properties where you sign a one-year lease prior to occupancy and leave one-month's security deposit. The Palace at Weston is a for-purchase Active Adult Community with some rental properties available and Palace Tel-Aviv is a Continuing Care Retirement Community (CCRC) with a 'buy in'.

 

How does a rental community differ from a CCRC? What are the advantages of a rental community?

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There are several differences between rental communities and CCRC's. Rental communities offer entry into the community with only a small security deposit (equal to one-month's rent), a one-year lease with a monthly fee which varies according to apartment-type and level of care (usually from $3,000 - $5,000 a month). On the other hand, CCRC's require larger down payments usually from $200,000 - $600,000 which are not fully refundable and are not interest bearing, yet still require maintenance fees ranging on average from $2,500 - $5,000 a month. CCRC's also offer a diminishing return on your investment, usually deducting 2% of your down payment on a monthly basis for a set period of time. Depending on the CCRC and the person's length of stay, the amount of the down payment returned can be from 0% - 90% of the total given with no interest accrued. CCRC's are very much like a long-term care insurance policy and must offer a nursing home or a care center on the site and the monthly fees are nearly the same regardless of the level of care needed. Rental communities such as The Palace usually have various levels of care on the campus, but the monthly fees vary based on level of care. The Palace at Kendall's campus offers four distinct levels of care on one campus with no buy in.

 

What happens if I need more care?

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The beauty of The Palace Group as compared to many other senior living communities is that The Palace offers a continuum of care on the campus.  Should an individual require more or even less care, there are options available on the same campus but within SEPARATE buildings. Having these levels of care provides residents and their families the peace of mind of knowledge that should one’s health status change, they can still receive the same high quality of care and service on the same campus without the trauma of moving to another community.

 

How is The Palace different from other senior communities?

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We realize that our communities are beautiful, with first-rate amenities and high-level finishes, but we know anyone can build an attractive building with plenty of marble and pretty fixtures.  What make the Palace unique are the things that you cannot touch.

     

    OWNERSHIP - The Palace is different for many reasons, but the main reason we are different begins at the top: our ownership. Unlike many competitors, The Palace has been privately owned by the same people since 1980, when Helen & Jacob Shaham started the company. The owners are still very much involved in the daily operations and they are available to assist with any customer service issues.

 

    TRAINING - The Palace has one of the most comprehensive training programs in the industry with our Palace Group University (PGU).  All employees must attend a three day comprehensive orientation upon hire at PGU and then must take an additional 32-40 hours of training every calendar year in various job-related areas depending on their position. Classes offered focus on delivering outstanding service, sensitivity training, team work, and much more. Our training programs have help to reduce turnover, workplace injuries, and improve employee morale, all which lead to higher resident satisfaction.

 

      SYSTEMS – The Palace is successful due to the core values and systems set in place by the Shaham’s in the 1980’s. The Palace has comprehensive systems and procedures in every area to make sure that the proper level of service and care is being delivered. The Adoptive Manager and the Promise List are just a couple of procedures that make the Palace unique.  If for any reason care or service standards are not met, there are systems in place to quickly correct any issues.

       

What do you do you during a hurricane?

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One of the main benefits of residing in a Palace community is for safety, security and peace of mind during hurricane season. The Palace Group has been in South Florida since 1980 and we have endured plenty of storms; from Andrew to Wilma. In fact, The Palace Gardens was the first business to reopen in Homestead following Hurricane Andrew.

 

Are there any tax benefits?

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Typically, normal rent and ordinary rental fees associated with Independent Living do not meet the test to claim a medical deduction on one’s tax return. However, the medical expense deduction may have some applicability for those who reside in the Assisted Living portion of the community and require assistance with the activities of daily living. Generally, the entire room and ancillary cost (including rent, food, service, etc) related to nursing care may be deductible as a medical expense, if the main reason for being in the facility is to receive nursing care.  Please consult with your tax professional and/or the IRS for information specific to your tax needs.

 

When is the right time to move to a senior community?

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The time to move to The Palace is while you can enjoy the community’s wonderful attributes and the maintenance-free lifestyle. A common comment uttered by most Palace residents is “I wish I moved here sooner.”

 

Is it possible to make changes in an apartment, like installing tile instead of carpet?

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Once you sign your lease and take possession of your apartment, it is possible to make minor changes to the apartment keeping in mind that when you leave you may be responsible for the costs associated with bringing the unit back to the exact state of other apartments in the community.  You will need to coordinate any of these changes with the Executive Director and a mutually agreed upon additional deposit may be required.

 

What is the typical age of people who move to a senior living community?

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There is no typical age of people moving to a senior living community. Some people realize the benefits of this lifestyle earlier than others but the one thing that most people have in common is a level of independence and freedom from assistance with activities of daily living. If one insists on having an age range, most people moving in are generally from 72 – 86 years of age.

 

What are our options if a couple is living in the community and one spouse requires additional care?

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One of the most important benefits of The Palace for couples is that a spouse who is independent can continue to live in his or her residence while to the spouse who requires care can receive it in the Assisted Living or Memory Support units. Spouses who wish to remain together in Independent Living may be able to purchase additional care-related services from our on-site home health agency, The Palace at Home. Every situation is different and we will consult with everyone on an individual basis as their needs begin to change to formulate an appropriate plan of action.

 

Do you allow pets?

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Many of our communities allow cats, small dogs, birds or fish at the discretion of management. Contact the community of your choice to learn more.